Privacy Policy

Privacy Policy (2025)

This Privacy Policy explains how MemStars collects, uses, discloses, and protects your personal data when you visit our website memstars.com. We are committed to safeguarding your privacy and ensuring that your personal information is protected.

Should you have any questions about your data please do not hesitate to reach out to our team.


Information We Collect

We collect and process the following types of personal data:

  • Personal Identifiable Information: Name, email address, phone number, and any other information you voluntarily provide when filling out forms on the Website. This is for placing orders and creating your account.
  • Usage Data: Information on how you access and interact with the Website, such as your IP address, browser type, and browsing activity on the website.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on the Website. You can manage or disable cookies through your browser settings.


How We Use Your Information

We may use your personal data for the following purposes:

  • To provide and improve our services.
  • To respond to your inquiries, requests, or feedback.
  • To send you marketing communications (with your consent, where required).
  • To analyse and monitor website usage to improve functionality and user experience.
  • To process orders and for shipping purposes.
  • To comply with legal obligations or defend legal claims.


Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

  • Consent: When you provide us with your information voluntarily.
  • Contractual necessity: When processing is required to fulfil a contract with you. Ie. An order, or a customer service communication.
  • Legitimate interests: For purposes such as improving our services and preventing fraud.
  • Compliance with legal obligations: When required to do so by law.


Sharing Your Information

We may share your personal data with third-party service providers who assist us in operating our Website or delivering services. These third parties include:

  • Web hosting providers
  • Payment processors
  • Analytics services
  • Contracted 3P agencies acting on behalf of Memstars.com.

We will ensure that any third parties we share your data with comply with applicable data protection laws.

We will not sell, rent, or lease your personal data to third parties for marketing purposes without your consent.


Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or necessary for legal claims.


Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request correction of any inaccurate or incomplete data.
  • Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
  • Restriction: You have the right to request a restriction on the processing of your personal data.
  • Portability: You have the right to request a copy of your data in a structured, commonly used format.
  • Objection: You have the right to object to the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details below.


Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.


Cookies

Our Website uses cookies to enhance your user experience. Cookies are small text files stored on your device when you visit the Website. You can control cookie preferences through your browser settings.